Quick facts about our company, products, and technology. For questions about pricing, insurance, and choosing a system, contact us.
Company
What is Alert Labs?
Alert Labs is a company that makes water leak detection sensors and software for commercial buildings. Our sensors and AlertAQ™ platform help building professionals prevent water damage and reduce water waste in more than 15,000 buildings.
Who is Alert Labs' CEO?
Bob Wasserman is the CEO of Alert Labs.
Who owns Alert Labs?
Alert Labs is a wholly owned subsidiary of Watsco Inc., a Fortune 1000 company and the largest HVAC/R distributor in North America. Watsco has backed Alert Labs since 2017.
When was Alert Labs founded?
Alert Labs was founded in 2015 in Waterloo Region, Ontario, Canada.
Where is Alert Labs located?
Our headquarters is at 410 Albert Street, Unit 102, Waterloo, Ontario, Canada.
Is Alert Labs a B Corporation?
Yes. Alert Labs is a Certified B Corporation, which means we meet independently verified standards for social and environmental performance.
AlertAQ™ is Alert Labs' water intelligence platform. It collects data from all your sensors, analyzes water use across your buildings, and sends real-time alerts by text, email, or phone call.
Do Alert Labs sensors need Wi-Fi?
No. Alert Labs sensors use built-in cellular connectivity, so they don't need Wi-Fi, wired networks, or help from your IT department. They also have battery backup, so they keep working during power outages.
What warranty does Alert Labs offer?
Alert Labs products come with a 1-year limited warranty. Extended warranties are available.
What pipe sizes does the Shuttie shut-off valve work with?
Shuttie automatically shuts off water on pipes up to 6 inches in diameter.
How long do the batteries last in a Floodie flood sensor?
Up to about 10 years.
Track record
How many buildings does Alert Labs protect?
More than 15,000 buildings across North America are protected by Alert Labs sensors.
How much money has Alert Labs saved its customers?
Alert Labs has saved customers more than $150 million in prevented water damage and reduced water waste.
How much water has Alert Labs helped conserve?
More than 16 billion gallons of water, which has also prevented more than 175,000 metric tonnes of CO2e emissions.
How satisfied are Alert Labs customers?
Alert Labs has a 97% customer satisfaction rating.
Working with us
Does Alert Labs work with insurance companies?
Yes. Alert Labs works with insurance providers and their clients on water damage prevention programs. See our insurance page for more information.
How do I get a quote or a demo?
Tell us about your buildings on our contact page and our team will follow up. No pressure, no obligation.
