Alert Labs vs Eddy Solutions
Most leak detection systems do not fail because a sensor missed water. They often fail because the program was never designed to run across different building types, different site teams, and a command center that has to act on what it gets. A system that works beautifully in one building becomes 200 separate experiments at portfolio scale.
Alert Labs was built for fast, scalable deployment across the portfolio. Most sensors install in under a minute without tools. The Flowie O water flow sensor straps onto the water meter you already have, so flow monitoring needs no pipe cutting and no meter swap. Sensors run on a standalone network with battery backup at the hub, so there is no building WiFi, no wired network, and nothing on your network for IT to secure, and alerts keep arriving through a power outage. Building teams have covered a 250,000-square-foot building in about a day, and corporate customers have rolled out hundreds of buildings in about two months. Deployment is made easier by sensor registration prior to shipment, and by premium support and a dedicated customer success manager on qualifying accounts.
Everything reports into the AlertAQ™ water intelligence platform: the whole portfolio on a single pane of glass, alert thresholds your team sets, user permissions by building or zone, reports on a schedule, and an API that pushes events into the systems your people already work in. BGIS, a global facility management company, gave Alert Labs its 2025 Global Innovation Supplier Award for exactly this.
Five reasons portfolio teams choose Alert Labs
Installs in a day, not a project
Most sensors install in under a minute without tools, and corporate customers have rolled out hundreds of buildings in about two months.
A network you never have to provide
Sensors run on their own network with cellular backhaul and battery backup, so there is nothing on your network for IT to secure.
Alerts you control
LeAQ™, the Alert Labs leak detection algorithm, learns each building's water signature, and your team sets thresholds per building, zone, or sensor.
Automatic shut-off, zone by zone
The Shuttie® automatic water shut-off valve closes automatically on a leak, remotely, on a schedule, or by hand, and logs every action.
More than a decade protecting commercial buildings
Since 2015, Alert Labs has protected 15,000+ buildings and detected 400,000+ leaks, at 97% customer satisfaction.
How Alert Labs compares to Eddy Solutions
What each system was built for
Eddy Solutions built its system around plumbed-in, in-suite flow metering with an integrated shut-off valve and a staffed monitoring center. It started in condo and apartment towers and has since moved into construction.
Alert Labs is built for enterprise leak detection programs: multi-site portfolios, mixed building types, and command center operations. Sensors go in fast on their own network, and the whole portfolio reports to one platform that pushes events into the systems you already use.
Frequently Asked Questions
Is Alert Labs more expensive than Eddy?
Neither company publishes exact prices, so it comes down to two quotes. To get the most accurate comparison, ask each vendor to give you a quote for the protection your buildings need. Ask what the install requires at each metered point: a plumbed-in installation, a water shutdown, a permit. Ask how many gateway devices or communication hubs the building needs to carry the signal. Then compare the installed total and the cost over the life of the agreement, not only the one-time hardware line. For most buildings, the ongoing cost is a small fraction of the yearly water bill, and one found leak usually covers it. Alert Labs does not charge per user, so add your whole team.
Does LoRaWAN reach farther than Alert Labs' network in a concrete high-rise?
No. LoRaWAN is a label for how a network is organized, so it adds no range on its own. LoRa, short for long range, is the wireless signal itself. LoRaWAN is a networking standard built on top of it. Alert Labs uses LoRa on a network of its own design. How far any of it travels through concrete comes down to how each system is laid out, not to the standard printed on a comparison table.
What does differ is what the sensors talk to, and how much hardware that takes. A LoRaWAN sensor has to reach one of the system's gateways, and those gateways need their own way out to the internet. Eddy states that gateways "install approximately every two floors in high-rise buildings," so a 30-story tower needs roughly fifteen of them, each with power and a connection. Alert Labs sensors talk straight to a Sensor Relay communication hub, and the hub reaches the cloud over cellular. Your network is never part of the path. Larger buildings use more than one hub, placed where they give the best coverage.
What conditions does Alert Labs actually monitor?
Seven, on one platform: water present, water flow and abnormal use, humidity high and low, temperature high and low, freeze risk, building power status, and shut-off valve state. Two of those come from the Sensor Relay communication hub, which is a sensor in its own right. It reports indoor temperature and whether the building has lost power, and it runs on battery backup through an outage. Comparison tables that list a leak sensor and a flow meter and stop there are leaving out the hub and everything it reports. When you compare vendors, ask each one for the list of conditions the system reports, not the list of products it sells.
Does Alert Labs only shut off the water when a sensor gets wet?
No. Shuttie closes five ways based on customer requirements: when a paired Floodie flood sensor & water leak detector detects water, when a leak or abnormal water usage alert fires on a Flowie O water flow sensor, remotely from the AlertAQ™ platform or app, on a daily schedule you set, or by hand at the valve. You choose whether it closes one zone or the whole building, depending on where Shuttie is installed, and every action is logged with a timestamp and the operator who took it. Safety takes precedence over convenience: an automatic shut-off overrides a schedule. Valve sizes run from 3/4 in. to 6 in. across the line, NSF 61 and NSF 372 compliant, requires professional installation. Sensor-triggered closing is one of the five ways water shut-off can be configured by the user.
What documentation can Alert Labs give my insurer?
Alert Labs has provided a signed letter for a property's insurer or broker confirming which sensors are installed, how many are online as of the letter's date, and where they're placed. Additional records are also yours to export at any time. The incident record: AlertAQ™ exports every event to Excel or CSV, up to 366 days at a time, with water saved and CO2e columns included. The consumption record: the Water Usage Summary report compares the current period against the previous period and against the same period last year, with a change table across locations, on whatever schedule your carrier wants. A record of temperature readings over time is also available.
Carriers that run a program with Alert Labs also get their own portal, where they set the criteria their policyholders have to meet and track progress and ROI across the buildings in the program.
Will my insurer accept Alert Labs?
Alert Labs runs flexible programs with some of the biggest insurance companies in North America, covering commercial and habitational policies, and builder's risk. Carriers and brokers collaborate with us on policyholder criteria, choose a process that fits their operations, get exclusive rates, and track progress and ROI through a dedicated portal, at a 40x average ROI. Some insurers now make leak detection a condition of coverage for buildings with water-loss history, and some customers have received premium reductions or lower water deductibles. Results vary by carrier, so ask yours.
Does Alert Labs cover individual units, or only common areas?
Both. Floodie installs inside suites as readily as in a mechanical room, in under a minute, and flood-sensor battery life runs up to 10 years, so in-unit sensors are not an ongoing maintenance program. We quote in-unit coverage, common areas, or both. Tell us which units you want covered and it is in the proposal.
Does Alert Labs offer a 24/7 staffed monitoring center?
No, by design. Sensors watch continuously and AlertAQ™ notifies automatically: an automated flood phone call, text, email, and push notifications to the people you choose, on the schedule you set. Your superintendent hears about the leak directly. Live chat is staffed seven days a week, an AI support agent answers in chat around the clock, and a comprehensive Help Center provides detailed help articles.
Worth thinking through what a monitoring center adds. It confirms the alert and makes a phone call. Alert Labs sensors already watch around the clock, AlertAQ™ already places an automated flood call to the people you choose, and the person who turns off the water works for you in both models. The number that decides how much water ends up on the floor is the time between the alert firing and someone acting on it. Across the Alert Labs buildings in the 2026 State of Water Management Report, the median flood alert was resolved in 57 minutes. Where a board or a carrier specifically requires a vendor's staff reviewing alerts, confirm that requirement before you compare quotes.
What does Alert Labs give a portfolio team that a single-building system does not?
Start with the network, because it is the part that breaks first at scale. A consumer or WiFi-based system puts every sensor on the building's own network, which may not be possible for multi-family buildings that do not offer WiFi building-wide. Relying on WiFi can introduce complexity such as credentials for each WiFi network, a router swap that silently disconnects a floor, and a password change nobody tells you about. Alert Labs sensors run on their own network, which is designed to work the same way in building 200 as in your first, and nobody has to ask a site team for access.
Then the platform. One Overview page for your whole portfolio, a group of properties, or a single building, with top leak locations and year-to-date water and carbon savings. Interactive floor plans, where you upload your own images and pin each sensor so an onsite tech knows where to go at a glance. Permissions by building or zone, inherited down the hierarchy, with roles from view-only to admin, with two-factor authentication your organization can enforce. Reports on a schedule, filtered by location, building type, and sensor type. Bulk export to Excel or CSV. And a Platform API with outgoing webhooks, so alerts land in your building management system or command center software instead of in another dashboard.
Does Alert Labs need my building's WiFi?
No. Alert Labs sensors talk to a Sensor Relay communication hub over their own radio link, and only the hub reaches the internet, over cellular. Nothing joins your building's WiFi or wired network, so there is nothing on your network for IT to secure. The hub has battery backup, so alerts still go out when the building loses power. WiFi depends on the people onsite to manage access and goes offline with the power. It is also why the system works on a construction site before the building has a network.
Can we add Alert Labs to a portfolio that already has Eddy in some buildings?
Yes. AlertAQ™ lets you control who sees what, building by building or across a group of properties, and the Platform API can push events into whatever tool you already use, so most customers start with the unprotected properties and expand from there.
How long has Alert Labs been doing this?
Since 2015. More than a decade of protecting commercial buildings: 15,000+ buildings, 400,000+ leaks detected, 16+ billion gallons of water conserved, and $150 million+ saved, at 97% customer satisfaction. Alert Labs is a certified B Corporation, builds its sensors in North America, and is a wholly owned subsidiary of Watsco Inc., a Fortune 1000 company. Our 2026 State of Water Management Report was built on 480,000+ alerts across 14,000+ buildings in the United States and Canada.
