How remote A/C monitoring is driving business intelligence for HVAC Service Providers
In part one of this series, we defined remote A/C monitoring. And in this article we’ll tackle the question “how does remote A/C monitoring help HVAC businesses?”
The short answer is in 4 key ways:
- Customer Retention
- Brand Reputation
- Team Performance
- Operational Excellence
Still, the real power to achieve all this is in the data. So let’s dig a little deeper into what data the ideal remote HVAC monitoring system should provide and what you can do with it.
Successfully integrating remote A/C monitoring into your HVAC business begins by selecting the right A/C intelligence platform that provides you with key data at a glance—and at your fingertips—24/7, across your entire customer base.
Here’s what to look for:
Contractor Portal: The Contractor portal or dashboard should show you all of your customers at a glance, and how well their systems are performing.
Individual Customer Summary: In the individual customer view, you should be able to view detailed, real-time data for remote HVAC system monitoring and diagnosis, including live Superheat, Subcool, Pressures, Temperatures and Amperage Draw readings. With this information, you can troubleshoot potential issues before you even roll a truck and respond to a customer's call equipped with the right information and parts to resolve their specific A/C issue quickly. This data keeps you fully connected with your clients—and ahead of your competition. This all adds up to Customer Retention.
Alerts: In the alerts view you should be able see which properties are in need of immediate attention. With this data, HVAC business owners, dispatchers and technicians can see at a glance who needs help, and why they need it. When you use this data to be more responsive and build better relationships with your customers, this keeps clients happy—and happy clients give good reviews and great referrals. This all adds up to protect your Brand Reputation.
Live Customer Gauges and Historic Data: With live gauges you can look at current system performance before you arrive on site and come prepared to resolve the issue for your customer. Plus, access to historic system data makes in-depth diagnostics, verification of installs and repairs, and visibility into how your technicians are performing in the field in real time, possible.
With current data, dispatchers and technicians have the diagnostic tools at their fingertips and know what to expect and how to prepare for a site visit, before they go to see a client. For example, they’ll know what parts and tools to bring to make client visits more efficient and reduce unnecessary or repeat truck rolls. Technicians can also collaborate remotely to solve more complex equipment issues.
Furthermore, business owners can use historic data to verify that equipment was installed correctly, repair issues were resolved the right way, and maintenance was performed correctly the very first time, every time for every client. This all adds up to drive Team Performance.
Access to all this rich data ultimately drives enhanced operational efficiency. From remotely verifying installs and repairs, supervising staff performance, performing quality control checks, and maintaining your systems under warranty to reducing truck rolls, and even identifying new system sales opportunities—data helps drive, streamline and scale your operations. The list of benefits is extensive, and all adds up to Operational Excellence.
Still the question remains: what would you do with all of this business intelligence data?
It's good to know:
Business intelligence data is a part of the larger HVAC technology solution known as remote A/C monitoring that provides all of the following advantages:
- virtual gauges and readings to remotely diagnose A/C equipment issues
- real-time and historical A/C performance data to plan for truck rolls and assign technicians
- key customer data to plan for repair service, replacement parts and new system sales
- instant equipment alerts to get in touch with clients before they call your competition
Beyond these key benefits, remote A/C monitoring helps HVAC businesses drive efficiencies and scale in major mission critical areas including:
- client retention
- brand reputation
- team performance
- operational excellence