Yes, you can also submit a pdf, jpg or doc of your service records to email@example.com with the following information (Note: all information must be provided in order to receive the 12 months of access to the AlertAQ™ platform):
· Sentree serial number (e.g. TG0.000.000.000) or address
· Date and time of visit
· Reason for visit (e.g., scheduled maintenance)
· Description of the issue, if any
· Summary of the service performed, if any
· Did the service visit resolve the problem? If no, please explain.
*If sharing a copy of the service record (pdf, jpeg or doc), please remove or obfuscate any customer personal identifiable information (PII) before submitting.
Does a Sentree installation count as an eligible service call?
No, Sentree must be installed prior to the service call.
What if there isn't a problem during the service call?
Service calls where no issues are found are also eligible. Please submit the records for them, too.
If the same unit with a Sentree installed requires more than one service call, can I submit the records?
Yes, each unique service call is eligible, even if it's for the same unit.
Can I combine the 12 months of access to AlertAQ™ for the same Sentree?
Yes, each fully completed service record makes you eligible to receive 12 months of access to AlertAQ™ which can be combined and/or distributed across one or multiple Sentrees, e.g., 4 approved service records could give you 24 months of access for Sentree A and 24 months for Sentree B; or, 48 months for Sentree A, etc.
Is a partially complete service record eligible?
No, the form must have all fields completed or the email must contain all the information outlined above.
What are Sentree and AlertAQ™?
Vistalertlabs.com/sentree for more information about the Sentree A/C Monitoring System and the AlertAQ™ A/C intelligence platform.